Position: Community Manager

Hiring Model: 100% Remote | Full-time | PJ

About The Classic Games

As the largest company in the segment, The Classic Games is dedicated to keeping the great classics of MMORPGs alive. We create and manage private servers focused on stability, balance, and constant evolution, always respecting the essence that has marked generations of players.

About the product

Our product is a free-to-play epic fantasy MMORPG, supported by one of the most loyal and engaged global communities in the genre. We are dedicated to keeping a game that users have loved for generations alive and relevant, placing continuous community feedback at the forefront of our product's evolution.

As Community Manager, you will be the bridge between players and the development team, fostering meaningful relationships, creating engaging experiences, and transforming community feedback into product improvements.

What you will do on a daily basis

• Writing: Publishing news, update notes, and updates for the community.
• Ecossystem Management (Discord): Moderation, daily interaction, and creating engagement dynamics.
• Relationship with Partners and Creators: Build and nurture relationships with content creators and partners, supporting community-generated content (UGC) initiatives.
• Relationship with Clan Leaders: Understand the needs of Clan representatives.
• Cross-functional Collaboration: Work together with Customer Support and Development teams to identify, prioritize, and communicate bugs reported by the community and real-time issues in the game (live-service).
• Social Media: Support on social media focused on growth and community.
• Be the bridge between the community and The Classic Games: be able to translate the voice of The Classic Games to the players and, more importantly, be the advocate for the players' will within our team.
• Crisis Management: Develop and execute contingency communication plans for crises.
• Monitoring and Reporting: Tracking community KPIs (NPS, engagement rate, and impact on retention).
• Continuous Learning: Stay updated on trends, platforms, and best practices in community management.

Mandatory prerequisites

• Passion for MMORPGs: Experience, genuine interest in the universe of classic online games, and understanding of gamer culture.
• Excellent Communication: Excellent command of grammar and writing in Portuguese, with the ability to express oneself clearly, empathetically, and professionally.
• Emotional Intelligence: Patience and tact to manage conflict situations, item loss, or player frustration calmly and constructively.
• Experience in Community Management (direct experience with MMORPGs will be considered a significant advantage).
• Advanced Discord: Proficiency in bot setup, channel structure, and managing large volumes of members.

Differentials

• Higher education in Communication, Marketing, or Languages.
• Strong organizational and project management skills, with the ability to manage multiple initiatives simultaneously.
• Experience with large brands.
• Experience in leading and managing programs for content creators or influencers.
• Deep knowledge of the game Perfect World.
• Specific courses in Community Management and Social Media, Crisis Management, Retention Marketing / CRM, Data Analysis.

Apply

Fill out the form: https://forms.gle/df2SyvrcrtN9bHeo7